Frequently Asked Questions

Everything you need to know about shopping with Masakali.Co

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the country. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return and exchange policy?

We offer a 14-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or store credit.

How do I find the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary slightly between different styles and cuts.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Yes, Masakali.Co ships to over 50 countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.

How should I care for my Masakali garments?

To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Generally, cold hand washes and air drying are best for our delicate fabrics.