Returns & Exchanges

At Masakali.Co, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange it within 14 days of delivery provided it is in its original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all Masakali.Co tags attached to ensure the product remains protected during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing